Shipping, Returns & Warranty Policies
Shipping -
We ship via US Postal Service Priority Mail to United States mailing addresses only. Sorry, but we do not sell to or ship to any foreign addresses. Our shipping fee is based on the current rate for the USPS Priority Mail small flat rate box. This size box will typically contain most orders. The small box will normally hold up to 6 magazines. If you order more merchandise than will fit in the small flat rate box, then your shipping will be upgraded in size for a small additional fee. When your order ships, you will receive an email from the USPS giving you your tracking information, so please double-check your heading info when you check out or when you register.
Shipping transit time for Priority Mail is normally 2-3 business days, but that is not guaranteed by the USPS. Priority Mail has a delivery confirmation number. This is not the same as a tracking number from FedEx. They do NOT scan the package at every step of the way. In fact, many times they only scan it when it gets put on your local carrier's truck for final delivery. This means that when you "track" it you might not see any scans other than something like:
The U.S. Postal Service was electronically notified by the shipper on March 06, 2011 to expect your package for mailing.
NOTE: This delivery is not guaranteed by the USPS, if the tracking says its delivered, your first call needs to be to your local Post Office. Harrison Design is not responsible for packages marked as "delivered" by the Post Office.
Returns -
Our Harrison Design products have been tested in not only in the Harrison Design shop, but by countless other custom gunsmiths and major manufacturers across the Unites States. These parts have proven their suitability and correctness of design for their intended purpose. We occasionally encounter a pistol that is dimensionally out of spec, that presents installation challenges requiring equipment, tooling and expertise beyond that available to the home hobbiest. When we encounter these situations, we make adjustments as needed to custom fit the part to the out-of-spec pistol and work around whatever dimensional challenge the out-of-spec pistol has created. This is part and parcel of being a gunsmith. If you try to install a part in one of these situations without the necessary experience and equipment, you may alter the part to a point where it is no longer suitable to use. Those situations are the risk you take on when you attempt to do your own work instead of getting expert assistance.
We want you to be happy with your experience of doing business with Harrison Design. If we made an error we'll make it right, just get in touch via email. If you've ordered the wrong part or otherwise change your mind, we'll issue a refund within 30 days of purchase, so long as the part is in uninstalled, unmodified, original condition.
Refunds will be issued less shipping costs and if there is no defect with the part being returned, a credit card processing fee may be deducted from your refund if the original purchase was by credit card. Please email john@HarrisonCustom.com for return authorization instructions.
Warranty -
We at Harrison Design want you to be satisfied with your merchandise and we enjoy a great reputation of working with our customers to achieve that goal. However, there are a couple of things that need to be said due to the fact that we carry products from other manufacturers, primarily as a service to our customers.
If you have a complaint or problem with a product made by Tripp Research, Trijicon or Dawson Precision, you need to go to those companies for warranty assistance. We at Harrison Design have no ability to handle warranty claims for them. We'll be glad to help you with advise or information, but we cannot resolve warranty problems for those companies. They are great suppliers, or I wouldn't deal with them and I have every confidence they will stand behind their product and work with you to resolve your problem.
A word about Trijicon tritium lamps - There is a certain amount of fragility in the make-up of a tritium lamp. When you install the sight, if you are too rough with driving the sight into the dovetail, you can damage the lamp in a manner where it can leak it's internal gas and cause the lamp to stop glowing. So bear that in mind, when you reach a point in installation where you think that "If I hit it a little harder it will go in" or "Maybe if I put the punch up against the blade of the sight, I can drive it in easier". Just use some common sense and you'll be fine.
The other thing to know is that if a tritium lamp fails, please understand that your sight will have to go back to Trijicon for replacement of the failed lamp. I will not send you a brand new sight because the tritium lamp failed. Be aware that if Trijicon finds any evidence of damage to the sight, they may (and probably will) deny warranty and assess a repair charge that will have to be paid before they will return your sight.
The bottom line is this- If Harrison Design installs your sight and there's a problem with your lamp, we will resolve it. If you or your gunsmith install it, you will need to go to Trijicon for warranty.